Can bad Google reviews actually be removed?
Yes, when they violate Google policies. We assess each review, identify the relevant policy, gather supporting evidence, and submit eligible reports. We track decisions and use the appeal route where available. A low rating or disagreement alone is not grounds for removal. Google makes the final decision. If a review stays, we prepare an appropriate response.
We already have a web marketing agency. Why do we need this?
If your agency handles ads, SEO, or web design, we add dedicated management of patient reviews, Google profiles, and practitioner credibility. We agree responsibilities with your existing team and coordinate any website changes. Your audit identifies gaps so you can see whether this adds value to the work already being done.
How fast can we expect results?
The programme runs for 90 days. We begin the audit and setup once access and onboarding materials are available, then launch the agreed review workflows and profile updates. Weekly reports show completed work and early changes. Patient response rates, Google approvals, and local competition affect results. We do not promise a ranking or removal deadline.
How much time will my team need to spend?
Start with one onboarding and expertise session, access to the agreed profiles, and your existing materials. Your team approves factual and sensitive content and clarifies exceptional cases. Your account manager handles the day-to-day work.
Can you deal with reviews already on our profile?
We assess existing negative reviews at the start. Historical removal work is scoped separately. Ongoing review management covers new feedback, eligible removal requests, and professional responses.
Will you only ask happy patients for reviews?
No. Requests invite honest feedback without filtering patients by satisfaction or offering incentives. Patients decide what to write and which rating to give. This builds a more representative picture of their experience.
How will we know whether it is working?
We record a starting baseline and report review volume, ratings, removal decisions, profile changes, and available Google interactions. Where your tracking allows, we also measure enquiries and bookings. Calls, website clicks, and direction requests are reported separately from confirmed consultations.
Which locations and practitioners are included?
We agree the locations, Google profiles, practitioners, and supporting content in scope before work begins. Each location is assessed against its relevant services and local competitors.